This is a general error which typically means that QBO is encountering some sort of server issues. For more information, you can find more details from QBO here. You can manage this by changing the display name or editing the duplicate contact. This means that another customer, supplier or employee on your QuickBooks account already exists with this name. "The name supplied already exists : null" The first step is looking at the Error message by clicking on the transaction within the Sync History. No worries! We've outlined some of the most common QBO error codes and how to mitigate this. A best practice to avoid these issues is to cancel or close out of transactions in SA if changes are not being made.Are you syncing transactions to QBO and notice the sync status of "Error"? This means that this transaction is unable to sync between Keela and QBO. These error messages are very tedious to deal with These error messages require the assistance of a QuickBooks Sync Support Representative to resolve. Any time one such transaction is even saved in SA it will then cause an error message on the sync. These actions prevent transactions from being modified in QB but do not prevent those same transactions from being modified in SA. This is caused by a few different scenarios including setting a closing date in QB or having payments on deposit records. Transactions are “Locked” in QB but Changes are Still Occurring in SA This will resolve any related error messages. Remove or replace the colons in names and run the sync again. QB uses colons to designate Master/Sub relationships so they cannot be used in any other context. This could potentially cause numerous error messages. If duplicate names are detected, the same unique identifier will be assigned and no new record will be created in QB.For Clients, this is the fourth name field in SA. If one does not exist, it looks at the name of the item. When items sync, QB first looks for the List ID.If any of these items have exactly the same name in SA, character for character, this will cause issues on the sync that require the assistance of a QuickBooks Sync Support Representative. ![]() All other items – Services, Products, Discounts, Other Charges – go onto a single list in QB. This includes current and former Clients. QuickBooks does not allow duplicates of names on any items. Clients or List Elements with the Same Name Best practice is to inactivate the account you do not need and have the Member move transactions in QB if necessary. If any of the Invoices being merged have synced with QB then they will create an error message when synced after merging.Ĭlients can be merged in both systems but this often causes errors when syncing. Invoices can ONLY be merged in SA if they have never synced with QB. If you absolutely must merge Invoices, please speak with a QuickBooks Sync Support Representative before doing so. The rule here is do not merge items in SA if you sync with QBD. If you need assistance to determine the best course of action, we recommend speaking with a QuickBooks Sync Support Representative. One possible action at this point would be to inactivate the current sub property and create new Client Account. If QB does not allow the separation and displays an error message, separating in SA will cause an error message on the sync connector. Always attempt to separate Master/Sub properties in QB. While you can separate Master and Sub Properties at any time in SA, QB does not allow this action if there is a transaction between the two properties. Try deleting and re-typing the password even if you think it has not changed. Remember that any full user in SA can log into the sync connector with the same credentials. An incorrect password will cause the sync not to run. ![]() Check the login credentials in the sync connector.A past due balance on your account will disable the sync. ![]() If it is, you will see a banner on the My Day page displaying the date you will be locked out of your account. Make sure your SA account is not past due.Normally, when you click the Force Sync button, it would then become disabled, the Stop button would illuminate, and the sync would begin. This will most likely be the computer where your QuickBooks file lives even if you can access it from other locations. If you don't see this icon on your desktop, make sure you are at the computer where your initial sync was done. The Connector is only installed on one computer. I Can't Find the Sync ConnectorĪs part of the initial sync process, an application is installed on your computer with an icon on the desktop that you will use to open the application: This article covers some of the most common issues Members face with the QuickBooks Desktop sync.
0 Comments
Leave a Reply. |